Actionable Insights from CX experts

One of the great consumer benefits that credit card companies offer its users is the ability to dispute a credit card charge if there is a problem with a purchase. Disputes can happen for many legitimate reasons including unauthorized charges, being charged twice for the same transaction, being charged for something you returned or something […]

There are three fundamental technologies that companies need to invest in to fully understand the experiences of their customers. 1. Digital Analytics 2. Session Replay 3. Voice of Customer   Digital Analytics Digital analytics was originally referred to as web analytics. As the ecosystem of online devices changed, so did the nomenclature, with esteemed industry […]

Auryc combines digital interaction analytics, session replay, and voice-of-customer into a single, natively integrated, highly scalable solution. A lot of time, energy, and expertise went into its creation. In this article, we’ll talk about how Auryc, became Auryc! The Formative Years Auryc’s three co-founders met while working at Yahoo over a decade ago. At Yahoo, […]

In this blog post, we thought we’d share some of the specific reasons Auryc was chosen over competing solutions.

Analytics and marketing professionals are faced with the challenge of making data driven decisions in order to drive their businesses forward. Too often we see mistakes made as companies wrestle with this challenge. Here is a list of the top seven pitfalls of measuring and managing data driven user experiences.

Auryc surfaces digital experience issues like no other solution. Internally, every week we share examples of great tactical improvements that our clients are making. This is the first in a series of posts where we’ll share some of the unique discoveries that Auryc is uncovering for our clients.