How To Effectively Manage Customer Journeys

Did you know that companies that use tools like customer journey maps reduce their service cost by 15-20%? While others invest billions of dollars in learning what consumers want and...
How To Effectively Manage Customer Journeys

How To Effectively Manage Customer Journeys

Did you know that companies that use tools like customer journey maps reduce their service cost by 15-20%? While others invest billions of dollars in learning what consumers want and
Everything You Wanted To Know About A Customer's Journey

Everything You Wanted To Know About A Customer's Journey

I arrived. I saw. I added to the cart. Online shopping has never been easier. In the post-pandemic era, it has become essential, with Euromonitor claiming that by 2025, e-commerce will
5 Burning Questions Every Marketer Has To Deal With Session Replays

5 Burning Questions Every Marketer Has To Deal With Session Replays

A growing business faces a wide range of challenges. From stalling growth cycles to poor cash flow management, some are harder to overcome than others — and, according to the U.S.
Why G2 Reviews Are A Win-Win For Customers and Businesses

Why G2 Reviews Are A Win-Win For Customers and Businesses

A customer's review is one of the best sources of truth. Launched in 2013 by five SaaS entrepreneurs, G2 is a platform that aggregates user reviews for business software. The platform
5 Tips To Create Awesome Customer Satisfaction (CSAT) Surveys

5 Tips To Create Awesome Customer Satisfaction (CSAT) Surveys

Happy and satisfied customers are essential to growing your business. Research by Deloitte and Touche found that customer-centric companies were 60% more profitable than companies that
3 Obstacles To Overcome While Using Customer Effort Scores (CES)

3 Obstacles To Overcome While Using Customer Effort Scores (CES)

Every customer interaction leaves an impact on your business. So, do you help customers achieve their goals effortlessly in these interactions? Or do you make them jump through
How Customer Experience Is Changing The World

How Customer Experience Is Changing The World

With modern technology, consumers expect more. It is not enough to offer a high-quality product at an attractive price - the customer should also be able to conveniently buy your product, receive