Actionable Insights from CX experts

One of the great consumer benefits that credit card companies offer its users is the ability to dispute a credit card charge if there is a problem with a purchase. Disputes can happen for many legitimate reasons including unauthorized charges, being charged twice for the same transaction, being charged for something you returned or something […]

There are three fundamental technologies that companies need to invest in to fully understand the experiences of their customers. 1. Digital Analytics 2. Session Replay 3. Voice of Customer   Digital Analytics Digital analytics was originally referred to as web analytics. As the ecosystem of online devices changed, so did the nomenclature, with esteemed industry […]

Are you sick of "Friday Night Movie Night"? How do you stop wasting time watching visitor sessions with little to no value? Check out our post to learn more about how to find the most meaningful sessions.