Actionable Insights from CX experts

Posts about Blog (7):

User Context: The Next Wave of Journey Analysis

Business managers know that delighting customers requires understanding customers’ needs and expectations and how best to meet (or exceed) them. However, by 2020, Gartner predicts that customers will manage 85% of their relationship with enterprises without interacting with a human- including journey experiences before, during and after a purchase. How does an enterprise better understand […]
Read More

Uncover hidden revenue within your customer experience

By identifying every friction point on your website and mobile app, we'll help you exceed your customers' expectations.